Privacy Policy

Last updated: 18-11-2025

This Privacy Policy describes how velisse.com (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit velisse.com, use our services, make a purchase, or otherwise communicate with us in relation to the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Site visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we do so, we will:

  • Post the updated Privacy Policy on the Site
  • Adjust the “Last updated” date above
  • Take any other steps required by applicable law (for example, additional notice where required)

Your continued use of the Services after any changes become effective means you accept the revised Privacy Policy.

How We Collect and Use Your Personal Data

To provide the Services, we collect certain information as described below. The data we collect and how we use it depends on how you interact with us (for example, browsing the Site, placing an order, or contacting support).

In addition to the specific purposes listed below, we may use the data we collect to:

  • Communicate with you
  • Provide, maintain, and improve the Services
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights, the rights of our users, and others

What Personal Data Do We Collect?

1. Information You Provide to Us Directly

We collect information that you voluntarily provide when you use the Services, including:

  • Contact details – e.g. name, billing address, shipping address, telephone number, email address.
  • Order information – e.g. products purchased, billing and shipping details, proof of payment, email address, telephone number, order history.
  • Account information – if you create an account, we may collect your username, password, and any other details you choose to store in your account.
  • Customer support information – e.g. the content of your messages and any attachments when you contact us via email, forms, or other channels (order questions, complaints, feedback, etc.).

2. Information We Collect Automatically

We automatically collect certain information about your use of the Services (“usage data”) using cookies, pixels, and similar technologies. This may include:

  • Device information – e.g. device type, operating system, browser type, and version.
  • Log and usage data – e.g. IP address, date and time of access, pages visited, referring/exit pages, and clickstream data.
  • Network and interaction data – e.g. how you navigate and interact with elements on the Site, which products you view, add to cart, or purchase.

This information helps us operate, secure, and improve the Site and tailor your experience (for example, remembering your cart or preferences).

3. Information from Third Parties

We may also receive personal information from third parties, such as:

  • Our e-commerce platform provider (i.e. Shopify), which powers our online store and processes certain technical and transactional data in order to operate the Site and checkout.
  • Payment providers, which process your payment details and share limited information with us to confirm payments, prevent fraud, or handle chargebacks.
  • Shipping and logistics partners, which provide delivery status, tracking information, and delivery confirmation.
  • Advertising, analytics, and tracking partners, which may provide us with aggregated or pseudonymous data about your use of the Site, campaign performance, or general demographic information (where allowed by law and your settings).

How We Use Your Personal Data

We use your personal information for the following purposes:

Products & Services

  • Processing and fulfilling your orders (including payment, shipping, returns, and refunds)
  • Managing your account and order history
  • Operating and maintaining the Site and Services
  • Personalizing your experience (e.g. recently viewed items, cart reminders)

Marketing & Advertising

  • Sending marketing communications via email, SMS, or other channels (where permitted and based on your preferences)
  • Showing you relevant offers and product recommendations
  • Measuring and improving the effectiveness of our marketing campaigns

Where required (for example, in the EEA/UK), the legal basis for certain marketing activities may be legitimate interest (Art. 6(1)(f) GDPR) or your consent, depending on the context.

You can opt out of marketing emails at any time (see Your Rights below).

Security & Fraud Prevention

  • Protecting the Site and Services against fraudulent or illegal activities
  • Detecting and preventing fraud, abuse, or security incidents
  • Enforcing our terms and conditions and other policies

Communication & Support

  • Responding to your inquiries, requests, and complaints
  • Providing customer support and resolving issues
  • Sending important service-related communications (e.g. order confirmations, shipping updates, changes to our policies or terms)

Legal & Compliance

  • Complying with legal, regulatory, tax, and accounting obligations
  • Responding to lawful requests from public authorities
  • Establishing, exercising, or defending legal claims

Cookies

We use cookies and similar technologies to operate, secure, and improve our Site and Services. Cookies help us:

  • Enable core site functions (e.g. cart, checkout, login)
  • Remember your preferences (language, currency, etc.)
  • Analyze traffic and usage (which pages are visited, how often, etc.)
  • Support marketing and advertising activities (e.g. retargeting, campaign measurement)

Our store is powered by Shopify, you can find more details about the cookies used by Shopify here:
👉 https://www.shopify.com/legal/cookies

Your choices:
You can manage cookies through your browser settings and, where available, through cookie banners or tools on our Site. Please note that disabling certain cookies may limit some features of the Site (for example, the ability to place or complete an order smoothly).

Disclosure of Personal Data

We may share your personal information with third parties in the following situations:

Service Providers

We share data with trusted service providers who help us operate the Site and Services, such as:

  • E-commerce platform providers
  • Payment processors
  • Shipping and logistics companies
  • IT hosting and infrastructure services
  • Email and marketing service providers
  • Analytics and security tools

These third parties only receive the information necessary to perform their functions and are expected to protect your data and use it only for the agreed purposes.

Business and Marketing Partners

We may share limited information with business partners and marketing/advertising partners so they can:

  • Help us run campaigns and promotions
  • Measure ad performance
  • Show you more relevant advertising (where permitted by law and your preferences)

Your data will only be shared for advertising purposes with your consent or where otherwise permitted by applicable law.

Within Our Group

If Velisse is part of a group or corporate structure, we may share information within our group of companies for internal administrative, operational, and support purposes.

Legal Obligations & Protection of Rights

We may disclose your information if required to do so by law or if we have a good faith belief that such disclosure is reasonably necessary to:

  • Comply with applicable laws or legal requests
  • Protect our rights, privacy, safety, or property
  • Protect the rights, property, or safety of our users or others
  • Detect, prevent, or address fraud or security issues

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction, subject to this Privacy Policy or a substantially similar policy.

Your Rights

Depending on where you live and the applicable laws, you may have the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Rectification – Request correction of inaccurate or incomplete data.
  • Deletion – Request deletion of certain personal data, subject to legal retention requirements.
  • Restriction – Request that we restrict the processing of your data in certain situations.
  • Portability – Request your data in a structured, commonly used format (where technically feasible and legally required).
  • Objection – Object to certain processing activities, including direct marketing.
  • Withdraw consent – Where processing is based on your consent, you can withdraw it at any time (this does not affect the lawfulness of processing before withdrawal).

You can also:

  • Opt out of marketing emails by clicking the “Unsubscribe” link in our emails or by contacting us at the email below.
  • Adjust your browser or device settings to limit cookies and tracking technologies.

To exercise any of your rights, please contact us using the details in the Contact section. We may ask you for additional information to verify your identity before responding.

International Data Transmission

We may process and store your personal data in countries other than your country of residence, including the United States and other jurisdictions where our service providers are located.

If you are located in the European Economic Area (EEA), the UK, or certain other regions, and your data is transferred to countries that do not provide the same level of data protection, we rely on legally recognized mechanisms such as Standard Contractual Clauses or other appropriate safeguards to protect your information.

By using the Services, you understand that your information may be transferred to and processed in countries with different data protection laws than your own, subject to these safeguards.

Contact

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, you can contact us at:

Velisse

Email: support@velisse.com